1 GENERAL DISPOSITION
1.1 The following terms and conditions of sale ("Terms and Conditions of Sale") are applicable to the offer and sale of products through the website www.dsdtrichology.com ("Website").
1.2 To be able to buy products on the Website, customers must: (a) have at least 18 years (b) be consumers, understanding as such natural persons acting for purposes unrelated to their industry, trade, business and profession (c) register in the website; and (d) have a valid credit card.
1.3 This contract will be formalized in Spanish and will be regulated by Spanish legislation, including the 1 / 2007 Royal Decree of 16 of November, which approves the revised text of the General Law for the Defense of Consumers and Users ("Ley of the Consumer ") and the Law 34 / 2002, of 11 of July, of Services of the Society of the Information and of Electronic Commerce (" LSSI ").
2 IDENTIFICATION OF THE SELLER
2.1 The seller is DSDPHARM SL, a Spanish company, with registered office at Calle Holanda No. 44, Plagon de Llerona Industrial Estate, 08520 Les Franqueses del Valles, BARCELONA, SPAIN.
3.1 Information about the Products is available on the Website, which is provided in accordance with the 60, 63 and 97 articles of the Consumer Law and the 27 and 28 articles of the LSSI.
3.2 We will take all reasonable precautions to ensure that all details, descriptions and images of products that appear on the Website are correct at the time of entering the relevant information in the system; however, to the extent permitted by applicable law, we do not guarantee that such details, descriptions and images of products are accurate, complete, reliable, up-to-date or error-free.
3.3 The products described on the Website and the samples of them that, if any, we provide to the client are exclusively for personal use. Customers may not sell or resell such products or samples. We reserve the right, with or without notice, to cancel or reduce the quantity of products or samples that must be delivered to the customer when, in our sole discretion, it implies a breach of these Terms and Conditions.
4.1 All prices indicated for products that are available through the Website include VAT at current rates and are denominated in euros. The shipping costs will be added to the price of the products and are indicated separately in the order form.
4.2 We check regularly the correction of all prices shown on the Website, however, to the extent permitted by applicable law, we can not guarantee the absence of errors. If an obvious error in the price of a product is detected, we will offer the customer the opportunity to buy the product at the correct price or to cancel the order.
5 REALIZATION OF ORDERS
5.1 To place an order, the client must follow a series of simple instructions that appear on the Website.
5.2 Our order processing system allows us to review and solve errors before proceeding to confirm the order. Please take the time to read and review your order for each page during the registration process. In particular, check the quantities, sizes and weight of each Product of your order.
5.3 Clicking on "I have read and accept the general conditions of sale" and continues with the order process by clicking on "next", is committing to purchase and pay for the Products of your order. This is an offer for you to enter into a contract with us to purchase the Products of your order. The contract is subject to these General Sales Conditions. By placing an order, you confirm that you accept these Terms and Conditions of Sale.
5.4 The customer must click on "Add to cart" to place the selected product and in the desired amount in the shopping cart. The customer can check at any time during the purchase process the products that are included in the shopping cart by clicking on "Cart" on each page.
5.4 The client must follow the instructions that appear on the screen to execute the process of his Order. The customer can always correct any error in the data entered, change the contents of the shopping cart by including or removing one or more products from the basket or cancel the entire order during the process of "Order before placing the order . When formalizing an order, the client acknowledges and declares to have read all the instructions taken during the verification process and fully accepts these Terms and Conditions. The customer formalizes an order for products through the Website by clicking on the "Accept" button at the end of the order process.
5.5 Once the order has been sent, you will receive a confirmation email.
5.6 If the confirmation of an order does not arrive within the 24 hours following its formalization, the customer can contact us for assistance in the + 34 938467447 or email@example.com
5.7 In case customers have any questions or concerns when making an order or if you want to make a query about a previous order, you can contact us by email firstname.lastname@example.org or by phone. For faster service, customers are invited to have their order number available.
6 PROMOTION CODES
6.1 To redeem a promotion code, the customer must enter their code in the "promotion code" box during the verification process on the website. Promo codes are case-sensitive and should always be entered exactly as they appear.
6.2 A promotion code can be used per order.
6.3 When you accept a promotion code, the promotion will be shown in "Order Review".
7 PAYMENT OPTIONS
7.1 The customer can pay for the products by credit card. The following credit cards are accepted for this purpose:
7.2 For customer safety, the name and billing address of the customer must match those of the credit card used to make the payment. We reserve the right to cancel any order that does not meet these criteria.
7.3 By placing an order (to us) through our website, you authorize us to execute a credit and anti-fraud check of you as well as the payment method you are providing us. These checks may be necessary, among other things, to verify your identity, to validate your credit card and / or to authorize individual purchases. You authorize us to disclose information provided by you, including personal information to third parties, such as banks and credit report providers for the purposes of these verifications, and you agree that such persons may keep a record of that information. You also agree that we can make the information we receive from these controls available to third parties, including fraud prevention agencies such as credit bureaus. We reserve the right to initiate additional payment security systems from time to time
7.4 All credit card holders are subject to validation and authorization checks by the card issuer. If the issuer of the customer's payment card denies, or for any reason does not authorize, the payment on our behalf, either prior to or after a payment, we will not respond to any delay or non-delivery and the order will be automatically canceled, that you will be notified during the order process.
8 QUERIES ON ORDERS
8.1 Generally, the products are sent after several days have passed since the receipt of an order. To obtain information about a shipment, the customer must contact us through email@example.com or by consulting the Order History.
8.2 With a DSD de Luxe web account, customers can check the status of their most recent orders by visiting the Order History page in the My Account section. This is the easiest and fastest way to get the most up-to-date information regarding orders.
8.3 When the client clicks on the Status page of the Order, he will be asked to access with his email address and password. In the order summary page, the client will be informed in detail about his current and previous orders. Once the order has been sent, the corresponding tracking number will be displayed, if available. Customers can track the delivery of the order through our transport company that will provide an email informing them about the status of your shipment Some transport companies may not have tracking information available until after 24 hours since the order was shipped .
8.4 Occasionally, our system cancels orders or parts of an order for various reasons. The canceled orders will not be charged to the customer. Some of these reasons are:
· Items not available
· Impossibility to process payment information
· Inability to deliver at the address provided
· Formulation of an order in duplicate
· Cancellation at the request of a client
9.1 The delivery will be finalized when we deliver the products to the address you provided, so please make sure that the information you provide is correct as we can not be responsible for late or failed deliveries as a result of your error:
(i) It is very important that you provide a delivery address where we can find a person to deliver your order, during the morning or afternoon.
(ii) It is necessary to provide a contact telephone number.
(iii) We will need a person's name and identification card number.
9.2 Orders are processed and delivered exclusively on business days (Monday to Friday, excluding holidays). Orders placed on Saturday and Sunday will be processed the next business day.
9.3 Your Order will be fulfilled on the estimated delivery date stated in the shipping confirmation, unless there is an event beyond our control (please see the 14 section for more information about these events). If we are unable to meet the estimated delivery date due to an event beyond our control, we will contact you to provide an estimated estimated delivery date.
9.4 Despite our efforts and the collaborating transportation companies, certain setbacks may occur during the delivery of your order.
9.5 In order to guarantee a quality service, we adopt all the necessary measures to identify the reasons that may give rise to these situations. Remember that all packages leaving our facilities are in perfect condition, equipped with visible warranty tapes and must be intact at the time of receipt.
9.6 If at the time of receipt of the Order you check that the packaging is damaged (damaged box or with visible signs of having been opened) that order must be rejected.
If you reject your package, we ask that you please inform us through the Contact form as soon as possible.
9.7 In the event that the package has been considered as "Accepted" at the time of receipt by the recipient or authorized person, but there is hidden damage, you will have a time limit of 48 hours to communicate this situation to us. Please contact our customer service team using the form on the Contact page of our website within this time period.
If you know in advance that you will be absent on the day of delivery, please notify these details to the authorized person in charge of collecting the package.
9.8 If you place an order for products from our website to be delivered to one of the international delivery destinations, the Order may be subject to import duties and taxes, which apply when the delivery reaches its destination. Keep in mind that we have no control over these charges and can not predict their amount. You will be responsible for the payment of any kind of import duties and taxes. Please contact your local customs office for more information before placing your order to these international destinations.
9.9 You must comply with all applicable laws and regulations in the country for which the products are intended. We will not be responsible if any of its laws or regulations are broken.
9.10 We can not process orders with delivery address in a post office box.
9.11 The shipping costs will be paid by the customer and are indicated separately on the order form and on the delivery note. Shipping costs will not be charged for purchases greater than the amount shown on the Website.
10 RIGHT OF WITHDRAWAL
10.1 We are committed to offering customers the best cosmetic products available. If the client considers that the products he has received do not meet this expectation, pursuant to article 71 of the Consumer Law he will have the right to withdraw from the contract, without giving any cause, within the 7 (seven) business days following the date of receipt of the products.
10.2 The client can notify his intention to exercise the right of withdrawal by sending an email to firstname.lastname@example.org with the details of the relevant order, including the customer's order number and the description of the products to be returned. Within the package of the order, the customer will find a shipping note with details of the order and details about our return procedure. If the related products in the delivery note do not match the delivery, the customer must notify us immediately by calling 93 846 74 47 or by email to email@example.com
10.3 Our Customer Service department will then issue the customer with an authorization number and confirmation by email. The customer is invited to save their authorization number for future consultations with the Customer Service department in this regard.
10.4 In the event that the customer returns products for reasons other than that are defective or that its delivery was incomplete or incorrect, you must arrange and pay for the return of the same.
10.5 In case of exercising the right of withdrawal, we undertake to reimburse the customer the full price of the products within thirty (30) days following the date on which the withdrawal is received, provided they are returned unused and undamaged, having been maintained and handled with due care and attention, within the 7 business days following delivery. Refunds will only be made against the credit card that was originally used. Once the refund is made, we will notify the customer by email.
10.6 It is strongly recommended to send the package through a certified delivery service (which requires the signature at the time of delivery). We can not respond for returned products that are lost during transit.
10.7 The above provisions only apply to purchases made over the Internet. The Products that are bought in an establishment will be subject to the corresponding return policy of each establishment. Returns or exchanges of purchases made in a retail outlet can not be returned or exchanged through DSD de Luxe online store. Purchases made over the Internet will not be accepted for return or change in an establishment.
11 ABSENCE OF CONFORMITY
11.1 In case of lack of conformity of the products with the contract according to the provisions of article 116 of the Consumer Law, the guarantees established in articles 118 to 122 of the same law shall apply. The customer has the right to have the products repaired or replaced, free of charge, in a way that is consistent with the contract, in which case the customer is entitled to an adequate reduction in the price of the products or to cancel the contract. The client waives the rights described above in case he does not notify us of the lack of conformity within two months after the date on which he detected it. We will respond to the lack of conformity when it becomes apparent within two years after the delivery of the products. In any case, actions initiated in relation to a lack of conformity that we have not maliciously concealed will expire automatically thirty-six months after delivery of the products.
12 USING OUR WEBSITE
13 YOUR PERSONAL INFORMATION
14 THE EVENTS OUTSIDE OF OUR CONTROL
14.1 In exceptional circumstances, events beyond our control may delay or prevent the performance of our obligations under the Contract. If these events occur, we will try to carry out our obligations to you as soon as we can. We can not, however, accept responsibility for any loss caused to you as a result of any delay or failure by us to carry out our obligations whenever the delay or default is due to an event that is beyond our reasonable control.
14.2 If an event is beyond our reasonable control, it occurs that affects the performance of our obligations under the Contract;
14.2.1 We will contact you as soon as reasonably possible to notify you, and
14.2.2 Our obligations under the Contract will be suspended and the term for the fulfillment of our obligations will be maintained during the duration of the event beyond our reasonable control. When the event beyond our reasonable control affects the delivery of the products to you, we will arrange a new delivery date with you after the event beyond our reasonable control is over.
15 CHANGES TO THESE TERMS AND CONDITIONS
15.1 We may make changes to these Terms and Conditions when necessary (if, for example, we have made changes in the way we accept your payment, or if there is a change in the law that means we have to change these Terms and Conditions).
15.2 Each time you order products, the Terms and Conditions in force at that time will apply to the contract between you and us. The current version of these Terms and Conditions will be available on our website. Please review the Terms and Conditions of our website each time you place an order for products to ensure that you understand the terms and conditions that apply at the time.
16 OTHER DATA OF INTEREST
16.1 We may transfer our rights and obligations under the Contract to another organization, but this will not affect your rights or your obligations under these Terms and Conditions.
16.2 The contract is between you and us. No other person shall have any right to enforce any of its terms.
16.3 Each of the sections of these Terms and Conditions operates separately. If a court or competent authority decides that any of them is illegal or unenforceable, the remaining sections will remain in full force and effect.
16.4 If we are unable to insist that you carry out any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay doing so, that does not mean that we have waived our rights in against you and does not mean that you do not have to fulfill those obligations. If we do waive a breach by you, just do it in writing, and we will not say that we will automatically renounce any subsequent breach by you.
16.5 These Terms and Conditions constitute the entire agreement between you and us and supersede all subsequent prior agreements.
17. APPLICABLE LAW AND JURISDICTION
17.1 These Terms and Conditions are regulated by Spanish law and must be interpreted in accordance with Spanish laws. This means that the contract for the purchase of Products through our Web Site, and any dispute or claim arising from or in connection with it, shall be governed by Spanish Law.
17.2 You and We, both agree that the conflicts that, in your case, cause the interpretation, validity and / or execution of these Terms and Conditions will be submitted to the competence of the Cortes de Barcelona, Spain.
18.1 For any information and support regarding the products and modalities of purchase through the Website, the customer can contact us by email at firstname.lastname@example.org as by mail to the following address:
C / Holanda nº 44
P. I Pla de Llerona
08520 LES FRANQUESES DEL VALLÉS,
** Terms and conditions of use updated in July 2016.